Terms of service
OVERVIEW
Welcome to Kravella! The terms "we," "us," and "our" refer to Kravella. Kravella operates this store and website, including all related information, content, features, tools, products, and services, with the objective of providing you, the customer, with a personalized shopping experience (the “Services”). Kravella is powered by Shopify technology, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information provided in our stores is accurate, current, and complete, and that you possess all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display as accurately as possible the colors and appearance of our products and services in our online stores. However, product appearances or colors may differ due to the device you use to access the store and your device's settings and configuration.
We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to those displayed or showcased in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Kravella reserves the right to accept or decline your orders for any reason, at its sole discretion. Your orders are not accepted until Kravella confirms acceptance. We must receive and process your payment before accepting your order. Please review your order carefully before submitting it, as Kravella may not be able to fulfill cancellation requests after an order has been accepted. If we decline, alter, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy.
You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.
SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be specified in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping, handling, customs, or import fees.
Prices displayed in our online stores may differ from prices offered in physical stores or other online or third-party stores. Occasionally, we may offer promotions on the Services that affect pricing and are governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card expiration dates, so we can complete your transaction and contact you as needed.
You represent and warrant that (i) the credit card information provided is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay all charges incurred at published prices, including shipping and handling and all applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, ownership and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, text, displays, images, graphics, product reviews, videos, audio, and the design and selection thereof, are owned by Kravella, its affiliates, or licensors and are protected by intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material from the Services without our prior written consent. Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved by Kravella.
Kravella's names, logos, product and service names, designs, and slogans are trademarks of Kravella. Shopify's trademarks and other third-party marks belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we assume no liability for any third-party sites or products.
Please review carefully the third party's policies and practices before you engage in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
The Services are powered by Shopify technology, which enables us to provide the Services to you. However, any sale and purchase you make on our Store is made directly with Kravella. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Kravella. You expressly release Shopify and its affiliates from all claims and liabilities related to your purchases.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.
SECTION 11 - FEEDBACK
By submitting feedback, ideas, suggestions, or reviews, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such feedback for any purpose. You represent and warrant that you own all rights to your feedback and that it does not violate any third-party rights.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, and shipping times. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You are prohibited from using the Services for any unlawful purpose, to violate laws, to infringe on intellectual property rights, to harass or defame others, to transmit malicious code, to scrape data using automated tools (including agents or bots), or to interfere with security features of the Services. We reserve the right to terminate your account for violating any prohibited uses.
SECTION 14 - AGENTS
This section applies if you use or deploy an Agent (autonomous or semi-autonomous software) to interact with the Services. Agents must identify themselves in HTTP/HTTPS user-agent strings ("Agent/[agent name]") and must not disguise their automated nature, bypass CAPTCHAs, or circumvent access restrictions.
SECTION 15 - TERMINATION
We may terminate these Terms or your access to the Services at any time without notice. Provisions that by their nature should survive termination shall survive.
SECTION 16 - DISCLAIMER OF WARRANTIES
Except as expressly stated by Kravella, the Services and all products offered through the Services are provided on an 'as is' and 'as available' basis, without any warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement. We do not guarantee that your use of the services will be uninterrupted, secure, or error-free.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Kravella, its directors, employees, affiliates, and Shopify shall not be liable for any injury, loss, claim, or any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, or loss of data, arising from your use of the services or any products procured using the services.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Kravella, Shopify, and our affiliates from any claims, damages, or demands, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms of Service constitute the entire agreement between you and us regarding the use of the Services.
SECTION 21 - ASSIGNMENT
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or delegate these Terms without restriction.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where Kravella has its headquarters.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or modify these terms by posting updates on our website. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@kravella.com.