Orders

How do I place an order?

Choose the desired product, add it to your cart, and follow the checkout steps. You will receive a confirmation email after completing the purchase.

Do I need to create an account to make a purchase?

No. You can complete your purchase as a guest.

Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible at info@kravella.com. We will do our best to accommodate your request.

Shipping

How long does delivery take?

Deliveries in mainland Portugal are usually made between 1 and 3 business days after dispatch.

How much is shipping?

Shipping costs are displayed at checkout before order confirmation.

How do I track my order?

Once your order has been dispatched, you will receive an email with tracking information, when available.

What happens if I provide an incorrect address?

If your order has not yet been dispatched, we can update the address. Otherwise, we will need to wait for the order to be returned to us before finding the best solution.

My order arrived damaged. What should I do?

If the packaging or product is damaged, please contact us at info@kravella.com with photos of the situation. We will analyze the case and provide a solution as soon as possible.

Returns and Refunds

Can I return my order?

Yes. You have 14 days after receipt to exercise your right of withdrawal, in accordance with current legislation.

What are the return conditions?

The item must be returned:

  • unused;
  • in perfect condition;
  • with all accessories;
  • in its original packaging.

Who pays for return shipping?

Return costs are the responsibility of the customer, except when the return is due to a defect or error attributable to Kravella.

When do I get my refund?

Once we receive and verify the condition of the product, the refund will be processed within a maximum of 14 days, using the same payment method whenever possible.

Payments

What payment methods do you accept?

The available payment methods are displayed during checkout and may vary depending on the country and device used.

Are the payments secure?

Yes. All transactions are carried out through secure payment platforms, using encrypted connections.

Product

How many cards fit in the wallet?

The wallet can hold up to 7 cards in the aluminum case and 4 additional cards in the interior compartments. It also includes space for notes and coins.
You can also carry more extra cards in the note pocket.

Does the wallet protect cards against RFID skimming?

Yes. The aluminium structure offers RFID protection, helping to protect your cards from unauthorised reading.

Does the wallet fit comfortably in your pocket?

Yes. The compact format (7 × 10 x 2.5 cm) was designed to reduce the bulk of a traditional wallet, making it more comfortable for daily use.

What materials is it made of?

The wallet combines premium vegan leather with an anodised aluminium frame, providing strength, durability, and a sleek appearance.

Is the card access mechanism durable?

Yes. The mechanism was designed for daily use, allowing quick and convenient one-handed access to cards.

Can colours vary from the photographs?

We make every effort to represent the products as accurately as possible. However, there may be slight colour differences due to the lighting used in the photographs or the display settings of each device.

Warranty

Does the wallet have a warranty?

Yes. All Kravella products are covered by the applicable legal warranty. If you identify any manufacturing defect, please contact us so we can assess the situation.

Customer Support

How can I get in touch?

You can contact us by email:

info@kravella.com

How long does it take you to respond?

We usually respond within 24 to 48 business hours.