Privacy policy

Last updated: June 26, 2026

Kravella operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Kravella is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

The term “personal information” refers to information that identifies or can be reasonably associated with you or another individual. Personal information does not include information that has been anonymized or aggregated so that it can no longer identify or be reasonably associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card details, transaction details, payment method, payment confirmation, and other payment details. 
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you include when communicating with us, such as when submitting a customer support inquiry.
  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information, including details about your interaction with the Services, such as how and when you navigate or engage with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
  • Automatically through the Services, including from your device when you use our products or services, visit our websites, or via cookies and similar technologies.
  • Through our service providers, such as when we engage them to enable certain technology or when they collect or process personal information on our behalf.
  • Through our business partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. To deliver the Services, perform our contract with you, process payments, fulfill orders, remember preferences, send account notifications, process returns and exchanges, manage your account, organize shipping, enable reviews, and create a personalized shopping experience (such as product recommendations).
  • Marketing and Advertising. To send marketing communications, promotional emails, text messages, or mail, and to display online ads based on your previous purchases, cart items, or activity on the Services.
  • Security and Fraud Prevention. To authenticate your account, ensure secure checkout, detect and investigate malicious or illegal activity, protect public safety, and secure our services.
  • Communicating with You. To provide customer support, respond to your inquiries, and maintain a business relationship.
  • Legal Reasons. To comply with applicable laws, respond to lawful requests and subpoenas, resolve disputes, and enforce our terms and policies.

How We Disclose Personal Information

Under certain circumstances, we may share personal information with third parties for legitimate purposes, including:

  • With Shopify, vendors, and service providers assisting us with IT, payment processing, data analytics, cloud storage, and shipping.
  • With business and marketing partners to provide targeted advertising and marketing based on your online activity across different merchants and websites.
  • At your direction or consent, such as when you interact with social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with business transactions, such as mergers or restructuring, or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to operate and optimize the platform. Information submitted to the Services is transmitted to Shopify and third parties in various locations. Shopify also uses aggregated or enhanced data from your interactions across merchants to improve its features. In these instances, Shopify acts as an independent data controller for those specific processing activities. To learn more about Shopify’s privacy practices and your rights, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of external websites. Information shared on public or semi-public platforms (such as social media) may be viewable by other users without limitation.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention

While we implement security measures, no system is impenetrable, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your place of residence, you may have rights regarding your personal information, including:

  • Right of Access / Know: Request access to the personal information we hold about you.
  • Right of Deletion: Request the deletion of your personal information.
  • Right of Correction: Request the rectification of inaccurate data.
  • Right to Portability: Request a copy of your data in a portable format.
  • Manage Communications: Opt out of promotional emails at any time using the unsubscribe link provided.
  • EEA and UK Rights: If you reside in the EEA or UK, you may also have the right to object to processing, restrict processing, or withdraw consent.

To exercise these rights, or to contact Shopify regarding data processed by them, please reach out to us using the details below.

Complaints

If you have concerns about our privacy practices, please contact us first. Depending on your jurisdiction, you also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. When transferring data from the EEA or UK, we utilize recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised policy will be posted on this website with an updated "Last updated" date.

Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you can contact us by email at info@kravella.com. For the purposes of applicable data protection laws, we are the data controller of your personal information.